Refund policy

Returns

Every piece is cut, printed and sewn to order, just for you. To help you get the right fit first time, please check the size guide on each product page. If you're unsure, email us before ordering and we'll gladly help you choose.

Changed your mind?

You can cancel your order within 14 days of receiving it. Just let us know by email, then send the item back within 14 days of telling us.

• Items must be unworn, unwashed and in their original condition, with tags attached.
• Return postage is your responsibility, so we recommend a tracked service.
• We'll refund the item price and the original standard delivery cost within 14 days of receiving the item back.
• We may reduce the refund if an item has been worn or handled beyond simply trying it on.

Faulty items

We check every piece, but if something isn't right, please contact us within 30 days of delivery for a full refund, including return postage. After 30 days, we'll arrange a repair or replacement.

Please email us with your name, order number and a photo of the fault. This often lets us resolve things straight away, without you needing to send anything back.

Before returning anything

Please get in touch first, so we can make sure your return reaches us and is dealt with quickly.

For any questions, email Charlie directly at charlie@18percent-grey.com